Claims

All shipments must be examined upon receipt. Open the boxes and remove the trays. Place the trays in a well-lit area with proper heat and airflow, water immediately if necessary.

Casa Flora employs a very thorough quality control program prior to shipment! Our goal is to deliver quality products. In the event that there is a concern, we have established the following credit and claim policy.

Casa Flora must be notified within 24 hours of receipt for any problems or concerns with the quality of the plants. Arrangements can be made for a claim with the shipping company, or with Casa Flora that will require the return of the plants. All orders are subject to our customer's agreement. Claim for loss or damage must be filed within the 1st week of receipt. The entire invoice is due within the established credit terms of Casa Flora.

Prices are subject to change without notice.